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Cultural Competency for Managers

Target Audience:

  • Managers/supervisors of agencies/organizations which provide health care or social services to multicultural populations.
  • Prior experience with cultural competency is helpful, but not necessary.

Learning Objectives - At the end of the training, participants will be able to:

  1. Explain why cultural competency matters in health care and social service encounters.
  2. Describe how cultural competency can affect working environment and relationships between coworkers.
  3. Discuss how one’s own cultural orientation can impact interactions with culturally diverse individuals.
  4. Identify strategies to assess and improve cultural competency within an organization.






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