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Managing Health Services Organizations

3rd term
Health Policy and Management
4 credits
Academic Year:
2021 - 2022
Instruction Method:
Asynchronous Online with Some Synchronous Online
Auditors Allowed:
Yes, with instructor consent
Grading Restriction:
Letter Grade or Pass/Fail
Course Instructors:
Jill Marsteller

Introduction to Online Learning.


Examines the health care environment and its organizational implications. Presents a framework for understanding and managing health services and health sector organizations. Explores the application of managerial leadership skills to influence people and institutions. Discusses how to manage resources within a framework of principles, people, processes and organizational design. Addresses strategic and organizational management, management and performance improvement tools, and management roles and functions.

Learning Objectives:

Upon successfully completing this course, students will be able to:

  1. Identify the complexities and challenges of managing health services organizations
  2. Analyze health service organizations and their functions in order to facilitate change and performance improvement
  3. Apply management tools and processes to performance improvement opportunities
  4. Discuss the role and expectations of managers in health service organizations
  5. Apply management theories and tools to the analysis of a current health care organizational issues
  6. Work collaboratively on a team assignment
Methods of Assessment:

This course is evaluated as follows:

  • 10% SMART Group Assignment
  • 20% Group Paper
  • 20% Self Reflections (4 Reflections, 5% Each)
  • 30% Exam(s)
  • 20% Participation (Self-introductions, viewing lectures, attending or listening to archives of LiveTalks)

Instructor Consent:

No consent required

Jointly Offered With: