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Quality Improvement Tools

1st term
Online Programs for Applied Learning
3 credits
Academic Year:
2021 - 2022
Instruction Method:
Auditors Allowed:
Grading Restriction:
Letter Grade or Pass/Fail
Course Instructors:
  • Melinda Sawyer
  • Lori A. Paine
Melinda Sawyer

603.711.86 Science of Patient Safety


Healthcare faces growing demand for improved quality of care and elimination of harm from medical error. To accomplish this, healthcare professionals need to tools and skills to understand system failures, to improve systems and to evaluate the effectiveness of interventions. This course aims to provide an introduction to these tools and the appropriate application for each.

Describes, demonstrates and trains in the use of key tools used at leading institutions to improve quality of care and patient safety. These include the Comprehensive Unit-based Safety Program (CUSP), Plan Do Study Act (PDSA), Translating Research into Practice (TRiP), Human Factors Analysis and Classification System (HFACS), Systems Engineering Initiative for Patient Safety (SEIPS), Lean Six Sigma, Management Discussion & Analysis (MD&A), Safer Matrix, briefings, debriefings and TeamSTEPPS©. Presents a framework and strategies for the successful implementation of quality improvement interventions, including specific approaches, methods, structures and resources to promote uptake of the components of an intervention. Learners gain first hand experience through role playing, individual and group exercises and simulations with each of the techniques.

Learning Objectives:

Upon successfully completing this course, students will be able to:

  1. Describe key tools in quality improvement and patient safety, including the Comprehensive Unit-based Safety Program (CUSP), TRIP, Lean Six Sigma
  2. Explain the application of each tool in the context of health care
  3. Describe the elements in the process of implementing a known effective intervention
  4. Demonstrate the steps involved in applying each of the tools
Methods of Assessment:

This course is evaluated as follows:

  • 10% Participation
  • 10% LiveTalks
  • 20% Quizzes
  • 60% Assignments

Enrollment Restriction:

Restricted to students in MAS in Patient Safety and Healthcare Quality

Instructor Consent:

No consent required