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Conflict Resolution Skills in Mental Health

East Baltimore
Summer Inst. term
Mental Health
1 credits
Academic Year:
2020 - 2021
Instruction Method:
Fri 05/29/2020 - Mon 06/01/2020
Class Times:
  • M F,  1:00 - 4:50pm
Auditors Allowed:
Grading Restriction:
Course Instructor:
Noel Mazade
Frequency Schedule:
One Year Only

Conflicts in the public mental health sector arise between and among funders, agencies and related service providers, clients/patients/consumers, family members, policy makers, regulatory entities, and other stakeholders. This class will explore dimensions of these conflicts and provide tools (theory, mediation, negotiation and bargaining, and other alternative dispute resolution activities) for analyzing and resolving these issues.

Examines the dimensions of conflict in the mental health field including, but not limited to assessing one's personal conflict style; dynamics and elements of negotiation; power disparities; conflicting parties' positions, needs, and interests; Mediation--stages, behaving as a mediator, facilitating agreements; dealing with impasse; techniques to re-frame disputes; dealing with high emotions; ethical dilemmas; conflict coaching; and designing conflict prevention and resolution systems in mental health agencies.

Learning Objectives:

Upon successfully completing this course, students will be able to:

  1. Apply insights learned in the course out one's predominant personal style to deal with conflict: avoidance, competition, accommodation, collaboration, and cooperation
  2. Apply skills of integrative bargaining and effective negotiation skills to deal with conflict
  3. Apply the basic skills of behaving as a mediator to influence the behavior of the other party to the conflict
  4. Act as a "coach" to one party in a dispute to assist them in designing a strategy to approach the other party as a means to meet both parties' needs and interests
Methods of Assessment:

This course is evaluated as follows:

  • 50% Participation
  • 25% Project(s)
  • 25% Homework

Instructor Consent:

No consent required

Special Comments:

The course will move to a virtual format in two one half day sessions using Zoom. Students are required to view lectures and complete assignments prior to the start of the course. The final assignment will be due June 30, 2020. The instructor will provide a specialized 60 page workbook, authored by the instructor, with each chapter containing extensive materials that correspond to each module of the course.