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Course Catalog

330.635.11 Conflict Resolution Skills in Mental Health


Mental Health
Summer Inst. term
1 credits
Academic Year:
2019 - 2020
East Baltimore
Fri 05/31/2019 - Fri 05/31/2019
Class Times:
  • Friday,  8:30am - 4:50pm
Auditors Allowed:
Grading Restriction:
Noel Mazade
Course Instructor :
Frequency Schedule:
One Year Only

Conflicts in the public mental health sector arise between and among funders, agencies and related service providers, clients/patients/consumers, family members, policy makers, regulatory entities, and other stakeholders. This class will explore dimensions of these conflicts and provide tools (theory, mediation, negotiation and bargaining, and other alternative dispute resolution activities) for analyzing and resolving these issues.

Examines the dimensions of conflict in the mental health field including, but not limited to assessing one's personal conflict style; dynamics and elements of negotiation; power disparities; conflicting parties' positions, needs, and interests; Mediation--stages, behaving as a mediator, facilitating agreements; dealing with impasse; techniques to re-frame disputes; dealing with high emotions; ethical dilemmas; conflict coaching; and designing conflict prevention and resolution systems in mental health agencies.

Learning Objectives:

Upon successfully completing this course, students will be able to:

  1. Apply insights learned in the course out one's predominant personal style to deal with conflict: avoidance, competition, accommodation, collaboration, and cooperation
  2. Apply skills of integrative bargaining and effective negotiation skills to deal with conflict
  3. Apply the basic skills of behaving as a mediator to influence the behavior of the other party to the conflict
  4. Act as a "coach" to one party in a dispute to assist them in designing a strategy to approach the other party as a means to meet both parties' needs and interests
Methods of Assessment:

Pre-course work: 25%; In-class performance: 50%; Project or paper: 25%

Instructor Consent:

No consent required

Special Comments:

Students are required to view lectures and complete assignments prior to the start of the course. The final assignment will be due June 30, 2019. The instructor will provide a specialized 60 page workbook, authored by the instructor, with each chapter containing extensive materials that correspond to each module of the course.