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Introduction to Quality of Care for Practitioners

1st term
Online Programs for Applied Learning
4 credits
Academic Year:
2019 - 2020
Instruction Method:
Auditors Allowed:
Grading Restriction:
Letter Grade or Pass/Fail
Course Instructors:
Sydney Dy

Required course for OPAL program. Only available for OPAL students.

Introduces quality issues, including quality assessment and assurance performed by clinicians, health systems, professional societies, and government and other third party organizations who pay for care. Provides a basis to evaluate the effectiveness of quality assessment and assurance activities. Describes different approaches to quality improvement and evaluation.

Learning Objectives:

Upon successfully completing this course, students will be able to:

  1. Describe several frameworks and theories for assessing and improving the quality of medical care
  2. Describe key current regulatory areas in quality of care
  3. Understand how to assess quality of care for a medical condition, including:a. Relative advantages/disadvantages of measuring structure, process, outcomeb. The role of different data sources and risk adjustmentc. Advantages and methods for assessing patient experience
  4. Interpret published quality assessment and improvement studies
  5. Develop a quality framework for an organization
  6. Discuss approaches to improving patient experience outcomes
  7. Briefly describe methods for quality improvement (PDSA, Lean, Six Sigma)
  8. Understand key elements of how to develop a workable quality improvement and evaluation plan, including:a. Logic modelb. Evaluating assessment results c. Developing goals for improvementd. Changing individual health professionals’ behaviore. Changing systems f. Incentives for quality improvementg. Engaging leadership and organizational change
Methods of Assessment:

Quizzes (1-3): 10%, Quiz 4 (Article summary): 10%, Dashboard exercise: 10%, Case study: 10%, Quality assessment memo: 30%, Quality improvement memo: 30%. Note that since this is a course about quality improvement, we expect improvement over the course and an outstanding quality improvement memo by the end; the instructors reserve the right to adjust grades up or down depending on improvement by the final assignment.

Enrollment Restriction:

Restricted to OPAL MAS Patient Safety and Healthcare Quality students

Instructor Consent:

No consent required