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Quality Assurance Management Methods for Developing Countries

East Baltimore
1st term
International Health
4 credits
Academic Year:
2019 - 2020
Class Times:
  • M W,  1:30 - 3:20pm
Auditors Allowed:
Grading Restriction:
Letter Grade or Pass/Fail
Course Instructor s:
Gilbert Burnham

Presents the principles and practice of total quality management methods for health systems in developing countries. Emphasizes integrated district-level health systems management; fostering a genuine team approach in the face of an authoritarian tradition; central importance of community governance; interventions performed according to standards and in an equitable fashion; introducing a measurement-based approach to problem solving, emphasizing analysis of service delivery process and outcome; and developing operational research as an integral component of the management system.

Learning Objectives:

Upon successfully completing this course, students will be able to:

  1. Describe the principles, tools and methods for developing quality initiatives
  2. Define quality from the perspective of all stakeholders
  3. Determine the root cause of quality deficiencies and apply team based problem solving methods to address poor performance
  4. Assess the costs of poor quality and of quality improvement
  5. Develop performance monitoring systems and indicators to manage performance of healthcare
  6. Apply concepts and tools from QA case studies
Methods of Assessment:

Student evaluation based on analysis and presentation of case studies.

Instructor Consent:

No consent required