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221.722.81
Quality Assurance Management Methods for Developing Countries

Location
Internet
Term
1st Term
Department
International Health
Credit(s)
4
Academic Year
2018 - 2019
Instruction Method
TBD
Auditors Allowed
No
Available to Undergraduate
No
Grading Restriction
Letter Grade or Pass/Fail
Course Instructor(s)
Contact Name
Frequency Schedule
Every Year
Prerequisite

Introduction to Online Learning.

Description
Presents the principles and practice of total quality management methods for health systems in developing countries. Emphasizes integrated district-level health systems management; fostering a genuine team approach in the face of an authoritarian tradition; central importance of community governance; interventions performed according to standards and in an equitable fashion; introducing a measurement-based approach to problem solving, emphasizing analysis of service delivery process and outcome; and developing operational research as an integral component of the management system.
Learning Objectives
Upon successfully completing this course, students will be able to:
  1. Describe the principles, tools and methods for developing quality initiatives
  2. Define quality from the perspective of all stakeholders
  3. Determine the root cause of quality deficiencies and apply team based problem solving methods to address poor performance
  4. Assess the costs of poor quality and of quality improvement
  5. Develop performance monitoring systems and indicators to manage performance of healthcare
  6. Apply concepts and tools from QA case studies