221.722.01
Quality Assurance Management Methods for Developing Countries
Location
East Baltimore
Term
1st Term
Department
International Health
Credit(s)
4
Academic Year
2017 - 2018
Instruction Method
TBD
M, W, 1:30 - 3:20pm
Auditors Allowed
No
Available to Undergraduate
No
Grading Restriction
Letter Grade or Pass/Fail
Course Instructor(s)
Contact Name
Frequency Schedule
Every Year
Resources
Presents the principles and practice of total quality management methods for health systems in developing countries. Emphasizes integrated district-level health systems management; fostering a genuine team approach in the face of an authoritarian tradition; central importance of community governance; interventions performed according to standards and in an equitable fashion; introducing a measurement-based approach to problem solving, emphasizing analysis of service delivery process and outcome; and developing operational research as an integral component of the management system.
Learning Objectives
Upon successfully completing this course, students will be able to:
- Describe the principles, tools and methods for developing quality initiatives
- Define quality from the perspective of all stakeholders
- Determine the root cause of quality deficiencies and apply team based problem solving methods to address poor performance
- Assess the costs of poor quality and of quality improvement
- Develop performance monitoring systems and indicators to manage performance of healthcare
- Apply concepts and tools from QA case studies