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Managing Health Services Organizations

3rd term
Health Policy and Management
4 credits
Academic Year:
2015 - 2016
Auditors Allowed:
Yes, with instructor consent
Grading Restriction:
Letter Grade or Pass/Fail
Course Instructor s:
Jill Marsteller

Introduction to Online Learning.


Presents a framework for understanding and managing health services and health sector organizations. Discusses strategic and organizational management [e.g., health care environment, stakeholders and customers, missions, vision and values, governance, organizational structure and design]; management & performance improvement tools [e.g., budgeting and financial management, logistics, continuous quality improvement, balanced scorecard, logical framework, learning networks and collaboratives; management role and functions [e.g., leadership style, employee performance, decision-making, human resource management]

Learning Objectives:

Upon successfully completing this course, students will be able to:

  1. Identify the complexities and challenges of managing health services organizations
  2. Analyze health service organizations and their functions in order to facilitate change and performance improvement
  3. Apply management tools and processes to performance improvement opportunities
  4. Demonstrate and be able to discuss the role and expectations of managers in health service organizations
Methods of Assessment:

written assignments (25%); class participation (15%) mid-term exam (30%) and final exam (30%)

Instructor Consent:

No consent required

Jointly Offered With: