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312.600.81
Managing Health Services Organizations

Location
Internet
Term
3rd Term
Department
Health Policy and Management
Credit(s)
4
Academic Year
2015 - 2016
Instruction Method
TBD
Auditors Allowed
Yes, with instructor consent
Available to Undergraduate
No
Grading Restriction
Letter Grade or Pass/Fail
Course Instructor(s)
Contact Name
Jill Marsteller
Contact Email
Frequency Schedule
Every Year
Prerequisite

Introduction to Online Learning.

Description
Presents a framework for understanding and managing health services and health sector organizations. Discusses strategic and organizational management [e.g., health care environment, stakeholders and customers, missions, vision and values, governance, organizational structure and design]; management & performance improvement tools [e.g., budgeting and financial management, logistics, continuous quality improvement, balanced scorecard, logical framework, learning networks and collaboratives; management role and functions [e.g., leadership style, employee performance, decision-making, human resource management]
Learning Objectives
Upon successfully completing this course, students will be able to:
  1. Identify the complexities and challenges of managing health services organizations
  2. Analyze health service organizations and their functions in order to facilitate change and performance improvement
  3. Apply management tools and processes to performance improvement opportunities
  4. Demonstrate and be able to discuss the role and expectations of managers in health service organizations