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319.600.94 Quality Management in Health Care

Health Policy and Management
4th term
3 credits
Academic Year:
2013 - 2014
Auditors Allowed:
Yes, with instructor consent
Grading Restriction:
Letter Grade or Pass/Fail
Felicity Turner
Course Instructor:

Teaches students the basic concepts of quality in health care, and also equips them with approaches and skills to implement sustainable quality assurance programs in the health system. Introduces students to various quality improvement approaches (QC, QA, CQI, TQM), role of standards and norms, use of quality improvement tools, methods of quality assessment, and approaches to operationalize and implement quality assurance programs. Explains the concepts of organization for quality improvement, including Quality Teams (QT) and Quality Control Circles (QCC).

Learning Objectives:

Upon successfully completing this course, students will be able to:

  1. Explain the importance of quality in improving effectiveness and efficiency of health services
  2. Define quality and describe its attributes/dimensions
  3. Explain relationship between patient satisfaction and utilization of services
  4. Describe approaches of quality Improvement, QC, QA, CQI, and TQM
  5. Discuss quality standards and monitoring indicators
  6. Assess quality of services using quality improvement tools
  7. Undertake problem identification, analysis, operationalization and implementation of quality improvement
  8. Describe medical audit and accreditation
Methods of Assessment:

Assignments 50%, mid-term 25% and final examinations 25%

Instructor Consent:

No consent required