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Course Catalog

312.665.01 Conflict Management Skills Training


Health Policy and Management
4th term
2 credits
Academic Year:
2013 - 2014
East Baltimore
Auditors Allowed:
Grading Restriction:
Letter Grade or Pass/Fail
Mary Wisniewski
Course Instructors:
  • Catherine Morrison
  • Edward Speedling



Enhances students' understanding of various types of conflict and corresponding conflict management strategies. Focuses on the use of a diagnostic model for analyzing and managing conflict with special emphasis on the use of mediation and conciliation as conflict resolution tools. Introduces students to the structured process of mediation and develops a working knowledge of what skills and tools are employed by the mediator at each stage in the mediation process. Introduces participants to various conciliation models that serve as informal conflict intervention processes. Assists students in developing skills for using these models in the workplace. Specific topics include: the continuum of dispute resolution alternatives, conflict analysis: diagnosis and conflict management strategies, the politics of agreement -- uncovering hidden conflict, the process of mediation, and the process of conciliation. Teaching methods combine didactic presentations, small and large group exercises and

Methods of Assessment:

Student evaluation based on class participation and a written case study.

Instructor Consent:

Consent required for all students

Consent Note:

Consent is required because of enrollment maximum

For consent, contact: