Frequently Asked Questions - Billing

Is it true UHS Benefits pays my deductible?
Yes, if you are being charged a deductible for a visit which was referred through UHS, you must bring the bill to the UHS Benefits Office.

Why do I seem to get two bills for a given visit?
You will receive two correspondences for each doctor visit.

1) Explanation of Benefits (EOBs) from SHP which lets you know how much the services cost and what portion was paid by SHP. This is not a bill; however, you must keep them in order for the UHS Benefits Office to pay your bill.

2) Invoice from the service provider which tells you how much you owe after the insurance has paid its part. This is a real bill and you need to make sure the balance gets paid (see below). Note that you will not receive a bill for a visit to UHS since the billing process for UHS visits is handled internally by UHS.

What do I do when I get an explanation of benefits (EOB) or a bill?
Hold on to all EOBs and bills. If the services were referred through UHS, or the bill is for the yearly eye exam, you should bring the bill along with the corresponding EOB to the UHS Benefits Office (Blalock 144, down the hall from the UHS clinic). Otherwise, UHS will not be able to pay their portion. If you are not sure if UHS will cover a bill, call them directly. Whatever UHS does not cover, you are responsible for paying.