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Module 4: Managing Conflict Effectively

Module 4 Components (in recommended sequence)
Mix and match according to the group's time, interest, and goals.

Don't forget to tell us about your experiences with conflict in your own work setting!

 Module 4 OutlinePDF (25KB)
20 MinutesIntroduction / Overview 
25 Minutes

Mini Lecture #4, Part 1: Perspectives on Conflict

Play video
Lecture slides PDF (379KB)
15 Minutes

General Discussion Session
See outline for Discussion Questions

 
45 Minutes

Group Discussion—Conflict: Destructive or Constructive?

PDF (15KB)
22 Minutes

Mini Lecture #4, Part 2: Strategies for Navigating and Resolving Conflict

Play video
Lecture slides PDF (340KB)
15 Minutes

General Discussion Session
See outline for Discussion Questions

 
25 Minutes

Diagnosing Disagreements Exercise

PDF (16KB)
60-75 MinutesConsultant Trios
See outline for instructions
 
50-110 Minutes

Case Study
Choose from the following:

Click here for case study materials
 Preparing for Conflict and Negotiation:
A Case Study on Perinatal Depression
 
 Dealing Effectively with Coalitions:
An Autism Case Study
 
10-20 MinutesInterviews with MCH LeadersClick here for interviews
10-20 MinutesGeneral Discussion of Interview Segments
See outline for Discussion Questions
 
10 Minutes

Self-Assessment

PDF (17KB)
 Five Approaches to Handling ConflictPDF (14KB)
10 Minutes

Individual Leadership Development Plan

PDF (14KB)
30 Minutes

Group Discussion of Individual Leadership Development Plans

 
10 MinutesWrap Up 

Module 4 Resources    I   Go to Module 5

What kinds of conflict have you experienced or witnessed in your work setting?

       

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