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Student Accounts and Business Services

FAQs

Forgot your User ID or password?

Please contact our Information Technology Help Desk at help@jhu.edu or dial (410) 955-HELP for assistance with your account. Please note there is a delay when waiting for a telephone response due to high volume of calls.

I am a JHU student and want to set up “Authorized User(s)” to view/pay my account.

You can allow others access to your account by going to ISIS and choosing the “View My Bill” selection which enables you to set up authorized payers to view/pay the account. After you have set up users it is your responsibility to share the assigned login and password with additional viewers.

Will I be notified when I have a bill online?

An email notification will be sent to your Johns Hopkins School of Public Health email address when a bill is available to view. If you don’t receive an email notification, you are still held responsible to pay your account and to login prior to the payment due date of each billing period to avoid a late payment fee.

I want to view/pay my bill.

You may view/pay your student account balance in ISIS by selecting the “View My Bill” option. If you have further questions please contact us at (410) 955-5725, Monday through Friday 8:30 a.m.–4:00 p.m.

I am an “Authorized User” and want to view/pay my student’s bill.

You may view/pay your student’s account balance at https://isis.jhu.edu by using the login designated for you by the student, which will allow you to view and pay the account. If you have further questions please contact us at (410) 955-5725, Monday through Friday 8:30 a.m.– 4:00 p.m.

Other Billing Questions

If you have questions regarding your account please contact us at (410) 955-5725, Monday through Friday 8:30 a.m.– 4:00 p.m. You may also contact us via email.

Can I pay my bill over the phone?

No, you are not able to pay by telephone. However we offer the following options when paying your account:

Wire Transfer

M&T Bank (account #970370230 with ABA/Routing #022-000-046).
The address for wires:
Johns Hopkins University
C/O. M&T Bank
One M&T Plaza
Buffalo, NY 14203
Please include student's name and 6-character student ID (ISIS ID) on all wire transfers. The Swift Code for oversea wires is MANTUS33INT.

Mail

Johns Hopkins Bloomberg School of Public Health, 615 N. Wolfe Street Suite W1101, Baltimore, MD 21205-2179

In Person

Suite W1101, 8:30 a.m.– 4:00 p.m. Monday thru Friday

Western Union For International Payments

Johns Hopkins University has engaged Western Union Business Solutions to facilitate the receipt of student fees by the Johns Hopkins University from international students. This payment option allows students to pay the university their student account balance in the currency of your choice and provides a simple and secure method for initiating payments electronically. We encourage all international students to choose this cost effective and efficient method of payment to the Johns Hopkins University.

https://www.geoforeducation.com/PRR/Info/SelfEnrol.aspx?paramset=JHU-94b7-42b0-a524-49dd9f78842f

 

Can I pay my bill with a credit card?

All students are allowed to pay tuition via Visa, MasterCard, American Express and Discover.

Do I have to pay my balance in full?

The University must receive the full AMOUNT DUE by the due date. If full payment is not received by this date registration and continuing enrollment may be denied. If JHU accepts payments that contain or reflect "paid in full", or other restrictive endorsements, JHU does not lose any of its rights to collect any amount due.

Can I pay by installments?

The Johns Hopkins Bloomberg School of Public Health does not offer payment plans/installment methods of payment.

About FERPA Law

http://www.ed.gov/policy/gen/guid/fpco/ferpa/index.html

Returned and Post-dated Checks

A check not honored by the bank is subject to a $25 returned check fee. The University reserves the right to require a cashier or certified check on future payments. The University does not accept post-dated checks.

Third Party Billing

Third party payment is when a domestic or foreign company, corporation, state or government agency has been granted, by JHU, special billing arrangements to cover tuition and other fees for students that they sponsor. JHU must have a letter of authorization on file.

Letter of Authorization from the Sponsor includes:

  1. Student’s name
  2. Student’s ID#
  3. Terms employer is covering
  4. Charges they will be responsible for
  5. Address where to send the bill
  6. Contact person’s name and telephone #
  7. Signature of appropriate officer (H.R., supervisor, etc . . .)
  8. Purchase order if required by employer

Employer pays at the end of the semester?

Employer reimbursement is not a method of payment for registration. You must make a personal payment at the time of registration and wait for your reimbursement from your employer.

I receive JHU Tuition Remission.

An approved original tuition remission voucher must accompany the registration. Please note that students are financially responsible for withdrawn courses paid for with tuition remission. Students receiving tuition remission benefits from JHU should read the contract carefully. Call the Center for Training & Education at (443) 997-6890 to address any questions.

Am I required to have major medical insurance?

All full-time students are required to purchase health insurance offered by the Johns Hopkins Bloomberg School of Public Health. This requirement will ONLY be waived with proof of comparable coverage and submission of a signed waiver during Orientation activities. Comparable coverage would need to provide a minimum of $250,000 USD in coverage for all medical costs and allow the student to use the insurance in the State of Maryland. For more information regarding your health insurance, please visit Student Affairs or email insurance@jhsph.edu.