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Jill A. Marsteller, PhD

Associate Professor

Departmental Affiliation(s):

Health Policy and Management

Contact Information

624 N. Broadway
Room 433 Hampton House
Baltimore , Maryland


SciVal Experts Research Profile


PhD , University of California , 2003
MPP , The College of William and Mary


Dr. Marsteller's research has included a national evaluation of the Chronic Care Model and the organizational traits related to successful implementation of the CCM. Among other things she led a social network study of interaction among collaborative teams as well as an analysis of the relationship between diversity on health care teams and their creativity and fidelity to the Chronic Care Model (a framework for improving chronic illness provision).

She currently works to improve the measurement of group psychosocial traits and processes within quality improvement teams in intensive care units. She is also adapting a model of organizational readiness for change to aid dissemination of the "Hospital at Home" intervention. Her research is conducted with a view to providing actionable advice and behavioral tools to teams and organizations seeking to implement quality improvement innovations.

Honors and Awards

DHHS Secretary’s Award for Distinguished Service, July 21, 2004 (group award for the 1st annual National Healthcare Quality and Disparities Reports). NCHS/AcademyHealth Fellow, 2003-2004. Fellow, UC Berkeley Graduate Division's Summer Institute for Academic and Professional Development, 2003. Recipient, Departmental Block Grant Awards for fees and tuition, 1999-2003. UC Berkeley School of Public Health Alumni Association Award, Marion Rennie Benson Fellowship, 2000. Selectee, Presidential Management Internship Program, 1993 (declined participation).

  • Teamwork
  • organizational behavior
  • organizational theory
  • quality improvement
  • patient safety
  • disparities
  • Bardenheier, Barbara, Ronald Tiggle, Abigail Shefer, Robin Remsburg, and Jill A. Marsteller. Nursing Home Resident and Facility Characteristics Associated with Pneumococcal Vaccination, National Nursing Home Survey, 1995-1999. Journal of the American Geriatrics Society, September 2005.

  • Pearson, Marjorie, Shinyi Wu, Judith Schaefer, Amy Bonomi, Stephen Shortell, Peter Mendel, Jill Marsteller, Mayde Rosen, and Emmett Keeler. “Assessing The Implementation Of The Chronic Care Model In Quality Improvement Collaboratives,” Health Services Research, Aug. 2005, 40(4): 978-996.

  • Lin, Michael, Jill A. Marsteller, Stephen Shortell, Peter Mendel, Marjorie Pearson, Mayde Rosen, and Shinyi Wu. “Motivation to Change Chronic Disease Care: Results from a National Evaluation of Quality Improvement Collaboratives,” Health Care Management Review. April-June 2005.

  • Shortell, Stephen, Jill A. Marsteller, Michael Lin, Marjorie Pearson, Shinyi Wu, Peter Mendel, Shan Cretin, and Mayde Rosen. “The Role of Team Effectiveness in Improving Chronic Illness Care,” Medical Care, November 2004.

  • Marsteller, Jill, Randall Bovbjerg, and Len Nichols. “Nonprofit Conversion: Theory, Evidence and State Policy Options,” Health Services Research, Dec.1998, 33(5 Pt 2): 1495-535.