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Course Catalog


Department: Extradepartmental
Term: 3rd term
Credits: 3 credits
Contact: George Alleyne
Academic Year: 2012 - 2013
Course Instructors:

Students analyze problems and develop strategies based on real dilemmas faced by decision-makers. Students formulate positions before class and actively participate in discussion during class. Cases come from both International and U.S. settings, and deal with issues such as: conflict between budget and program offices, working with governing boards, contracting between government and non-government providers, dysfunctional clinics, reforming hospitals, managing local politics, cutting budgets and collaborating in informal organizations. Develops skills in leadership, negotiation, analysis, communication, and human resource management.

Learning Objective(s):
Upon successfully completing this course, students will be able to:
Identify roles, motivation, points of conflict, and means of resolution between program and budget officials in a public agency
Identify how budget processes should be designed to improve organizational effectiveness
Analyze how dynamics of human relationships and communications affect organizational effectiveness
Practice communication skills to improve organizational effectiveness
Identify transitions in a non-profit organization
Identify how different models of board behavior can be used to manage organizational transition
Outline a plan for succession in an organization from the perspective of a consultant
Write a usable contract for health and social services
Identify the limitations of contracting for health and social services, and how to deal with them
Apply ethical approaches to practical health care program decisions
Identify how conflict emerges and how to deal with it in highly decentralized organizations
Identify and plan how to manage ambiguity in health organizations
Develop strategies to deal with complex human resource issues in health care using imperfect data and with pressures to save money
Identify how confusion of mission and conflict of interest operate at board and management levels in a health care organization
Practice good participation in a conflict-ridden meeting of a health organization

Methods of Assessment: Participating in class and written assignments.
Location: East Baltimore
Class Times:
  • Wednesday 1:30 - 4:20
Enrollment Minimum: 10
Enrollment Maximum: 24
Instructor Consent: No consent required
Auditors Allowed: No
Grading Restriction: Letter Grade or Pass/Fail
Jointly Offered With: