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Course Catalog


Department: Extradepartmental
Term: 3rd term
Credits: 4 credits
Contact: Jill Marsteller
Academic Year: 2013 - 2014
Course Instructor:

Presents a framework for understanding and managing health services and health sector organizations. Discusses strategic and organizational management [e.g., health care environment, stakeholders and customers, missions, vision and values, governance, organizational structure and design]; management & performance improvement tools [e.g., budgeting and financial management, logistics, continuous quality improvement, balanced scorecard, logical framework, learning networks and collaboratives; management role and functions [e.g., leadership style, employee performance, decision-making, human resource management]

Learning Objective(s):
Upon successfully completing this course, students will be able to:
Identify the complexities and challenges of managing health services organizations
Analyze health service organizations and their functions in order to facilitate change and performance improvement
Apply management tools and processes to performance improvement opportunities,
Demonstrate an Discussing of the role and expectations of managers in health service organizations

Methods of Assessment: exams and student exercises
Location: Internet
Enrollment Minimum: 10
Instructor Consent: No consent required

Introduction to Online Learning is required prior to participating in any of the School's Internet-based courses..

Auditors Allowed: No
Grading Restriction: Letter Grade or Pass/Fail
Jointly Offered With: