551.601.81 MANAGING HEALTH SERVICES ORGANIZATIONS
Presents a framework for understanding and managing health services and health sector organizations. Discusses strategic and organizational management [e.g., health care environment, stakeholders and customers, missions, vision and values, governance, organizational structure and design]; management & performance improvement tools [e.g., budgeting and financial management, logistics, continuous quality improvement, balanced scorecard, logical framework, learning networks and collaboratives; management role and functions [e.g., leadership style, employee performance, decision-making, human resource management]
Upon completion of this course, you will be able to: 1. Identify the complexities and challenges of managing health services organizations; 2. Analyze health service organizations and their functions in order to facilitate change and performance improvement; 3. Apply management tools and processes to performance improvement opportunities, 4. Demonstrate an understanding of the role and expectations of managers in health service organizations
Introduction to Online Learning is required prior to participating in any of the School's Internet-based courses..