551.601.81 MANAGING HEALTH SERVICES ORGANIZATIONS

Presents a framework for understanding and managing health services and health sector organizations. Discusses strategic and organizational management [e.g., health care environment, stakeholders and customers, missions, vision and values, governance, organizational structure and design]; management & performance improvement tools [e.g., budgeting and financial management, logistics, continuous quality improvement, balanced scorecard, logical framework, learning networks and collaboratives; management role and functions [e.g., leadership style, employee performance, decision-making, human resource management]

Upon completion of this course, you will be able to: 1. Identify the complexities and challenges of managing health services organizations; 2. Analyze health service organizations and their functions in order to facilitate change and performance improvement; 3. Apply management tools and processes to performance improvement opportunities, 4. Demonstrate an understanding of the role and expectations of managers in health service organizations