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Course Catalog


Term: 4th term
Credits: 3 credits
Contact: Felicity Turner
Academic Year: 2013 - 2014
Course Instructor:
  • Shiv D. Gupta

Teaches students the basic concepts of quality in health care, and also equips them with approaches and skills to implement sustainable quality assurance programs in the health system. Introduces students to various quality improvement approaches (QC, QA, CQI, TQM), role of standards and norms, use of quality improvement tools, methods of quality assessment, and approaches to operationalize and implement quality assurance programs. Explains the concepts of organization for quality improvement, including Quality Teams (QT) and Quality Control Circles (QCC).

Learning Objective(s):
Upon successfully completing this course, students will be able to:
Explain the importance of quality in improving effectiveness and efficiency of health services
Define quality and describe its attributes/dimensions
Explain relationship between patient satisfaction and utilization of services
Describe approaches of quality Improvement, QC, QA, CQI, and TQM
Discuss quality standards and monitoring indicators
Assess quality of services using quality improvement tools
Undertake problem identification and analysis and operationalization and implementation of quality improvement
Describe medical audit and accreditation

Methods of Assessment: Assignments 50%, mid-term 25% and final examinations 25%
Location: India
Enrollment Minimum: 5
Instructor Consent: No consent required
Auditors Allowed: Yes, with instructor consent
Grading Restriction: Letter Grade or Pass/Fail