312.790.11 MANAGING ORGANIZATIONAL CONFLICT IN A HEALTHCARE SETTING
Conflict is inevitable in the increasingly complex operating environment of health care systems. Moreover, many interactions associated with health care delivery, from contracting with managed care groups to individual patient care, are a series of negotiations. Participants in this course will gain an enhanced understanding of various types of conflict and corresponding conflict management strategies. The course also introduces the elements of “interest-based negotiation”, and assists the participants in developing the skills used in this negotiation model. Specific topics to be discussed include: conflict diagnosis and conflict management strategies; discovering personal conflict handling styles; using negotiation as a conflict management tool; the elements of interest-based negotiation; assessing a negotiation; and tools for the negotiator.
This course will prepare you to be able to do the following:
• Distinguish between a variety of conflict management styles and identify their own preferred styles of conflict management.
• Identify when to use one conflict management style over another.
• Explain a tested model for negotiating differences and conflicts which emphasizes discovering of interests – ours and theirs – and the joint pursuit of mutual gain rather than excessive competitiveness and self absorption.
- Wed 06/19/2013 - Wed 06/19/2013
- Wednesday 9:00 - 5:00
Students registering for this course for academic credit should not register for 312.664-666.