312.666.01 CREATING AGREEMENT AND MANAGING CONFLICT IN A HEALTH CARE SETTING:DEVELOPMENT OF CORE SKILLS

Provides students with an opportunity to increase their proficiency in negotiation and conflict management techniques. Consists of a series of cases that engage the participants in negotiation, mediation, or conciliation processes. Students receive feedback on their skills and techniques presented in 312.664 and 312.665.

The goal of this course is to prepare the student-learners for transferring skills learned in this series to their professional practice. This will be accomplished through analysis and role play, and by practicing the skill of listening others’ stories and responding to them through appropriate inquiry and coaching, using frameworks that have been taught in this series, notably, interest based negotiation, and coaching for conciliation, problem solving, and conflict management. At the end of the course the student-learner will achieve the following: • Enhanced level of confidence in utilizing the frameworks and techniques of negotiation, conflict management and third party conciliation. • Experience in being both a receiver and a provider of coaching in which “real life” conflicts are assessed and problem solved by a group of peers.