221.722.81 QUALITY ASSURANCE MANAGEMENT METHODS FOR DEVELOPING COUNTRIES
Presents the principles and practice of total quality management methods for health systems in developing countries. Emphasizes integrated district-level health systems management; fostering a genuine team approach in the face of an authoritarian tradition; central importance of community governance; interventions performed according to standards and in an equitable fashion; introducing a measurement-based approach to problem solving, emphasizing analysis of service delivery process and outcome; and developing operational research as an integral component of the management system.
Upon successfully completing this course, students will be able to:
Describe the principles, tools and methods for developing quality initiatives
Define quality from the perspective of all stakeholders
Determine the root cause of quality deficiencies and apply team based problem solving methods to address poor performance
Assess the costs of poor quality and of quality improvement
Develop performance monitoring systems and indicators to manage performance of healthcare
Apply concepts and tools from QA case studies
Introduction to Online Learning is required prior to participating in any of the School's Internet-based courses..