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Course Catalog

221.722.01 QUALITY ASSURANCE MANAGEMENT METHODS FOR DEVELOPING COUNTRIES

Department:
International Health
Term:
1st term
Credits:
4 credits
Academic Year:
2013 - 2014
Location:
East Baltimore
Class Times:
  • M W,  1:30 - 3:20pm
Auditors Allowed:
Yes, with instructor consent
Grading Restriction:
Letter Grade or Pass/Fail
Contact:
Gilbert Burnham
Course Instructors:

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Description:

Presents the principles and practice of total quality management methods for health systems in developing countries. Emphasizes integrated district-level health systems management; fostering a genuine team approach in the face of an authoritarian tradition; central importance of community governance; interventions performed according to standards and in an equitable fashion; introducing a measurement-based approach to problem solving, emphasizing analysis of service delivery process and outcome; and developing operational research as an integral component of the management system.

Learning Objectives:

Upon successfully completing this course, students will be able to:

  1. define what quality means from the standpoint of a variety of stakeholders
  2. identify the root cause of quality problems
  3. apply the problem solving cycle to quality shortfalls identified
  4. explain the relationship of costs to quality
  5. develop a monitoring approach to track the quality of health services
Methods of Assessment:

Student evaluation based on analysis and presentation of case studies.

Instructor Consent:

No consent required