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Course Catalog


Department: International Health
Term: 1st term
Credits: 4 credits
Contact: Gilbert Burnham
Academic Year: 2012 - 2013
Course Instructors:

Presents the principles and practice of total quality management methods for health systems in developing countries. Emphasizes integrated district-level health systems management; fostering a genuine team approach in the face of an authoritarian tradition; central importance of community governance; interventions performed according to standards and in an equitable fashion; introducing a measurement-based approach to problem solving, emphasizing analysis of service delivery process and outcome; and developing operational research as an integral component of the management system.

Learning Objective(s):
Upon successfully completing this course, students will be able to:
define what quality means from the standpoint of a variety of stakeholders
identify the root cause of quality problems
apply the problem solving cycle to quality shortfalls identified
explain the relationship of costs to quality
develop a monitoring approach to track the quality of health services

Methods of Assessment: Student evaluation based on analysis and presentation of case studies.
Location: East Baltimore
Class Times:
  • Monday 1:30 - 3:20
  • Wednesday 1:30 - 3:20
Enrollment Minimum: 10
Enrollment Maximum: 40
Instructor Consent: No consent required
Auditors Allowed: Yes, with instructor consent
Grading Restriction: Letter Grade or Pass/Fail