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3rd term
3 credits
Academic Year:
2013 - 2014
East Baltimore
Class Times:
  • Wednesday,  1:30 - 4:20pm

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Auditors Allowed:
Grading Restriction:
Letter Grade or Pass/Fail
George Alleyne
Course Instructors:

Students analyze problems and develop strategies based on real dilemmas faced by decision-makers. Students formulate positions before class and actively participate in discussion during class. Cases come from both International and U.S. settings, and deal with issues such as: conflict between budget and program offices, working with governing boards, contracting between government and non-government providers, dysfunctional clinics, reforming hospitals, managing local politics, cutting budgets and collaborating in informal organizations. Develops skills in leadership, negotiation, analysis, communication, and human resource management.

Learning Objectives:

Upon successfully completing this course, students will be able to:

  1. Identify roles, motivation, points of conflict, and means of resolution between program and budget officials in a public agency
  2. Identify how budget processes should be designed to improve organizational effectiveness
  3. Analyze how dynamics of human relationships and communications affect organizational effectiveness
  4. Practice communication skills to improve organizational effectiveness
  5. Identify transitions in a non-profit organization
  6. Identify how different models of board behavior can be used to manage organizational transition
  7. Outline a plan for succession in an organization from the perspective of a consultant
  8. Write a usable contract for health and social services
  9. Identify the limitations of contracting for health and social services, and how to deal with them
  10. Apply ethical approaches to practical health care program decisions
  11. Identify how conflict emerges and how to deal with it in highly decentralized organizations
  12. Identify and plan how to manage ambiguity in health organizations
  13. Develop strategies to deal with complex human resource issues in health care using imperfect data and with pressures to save money
  14. Identify how confusion of mission and conflict of interest operate at board and management levels in a health care organization
  15. Practice good participation in a conflict-ridden meeting of a health organization
Methods of Assessment:

Participating in class and written assignments.

Instructor Consent:

No consent required

Jointly Offered With: