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312.790.11
Managing Organizational Conflict in A Healthcare Setting

Location
East Baltimore
Term
Summer Institute
Department
Health Policy and Management
Credit(s)
1
Academic Year
2013 - 2014
Instruction Method
TBD
Start Date
Wednesday, June 19, 2013
End Date
Wednesday, June 19, 2013
Class Time(s)
Wednesday, 9:00am - 5:00pm
Auditors Allowed
No
Available to Undergraduate
No
Grading Restriction
Letter Grade or Pass/Fail
Contact Name
Frequency Schedule
One Year Only
Next Offered
Only offered in 2013
Prerequisite

Students registering for this course for academic credit should not register for 312.664-666.

Description
Conflict is inevitable in the increasingly complex operating environment of health care systems. Moreover, many interactions associated with health care delivery, from contracting with managed care groups to individual patient care, are a series of negotiations. Participants in this course will gain an enhanced understanding of various types of conflict and corresponding conflict management strategies. The course also introduces the elements of “interest-based negotiation”, and assists the participants in developing the skills used in this negotiation model. Specific topics to be discussed include: conflict diagnosis and conflict management strategies; discovering personal conflict handling styles; using negotiation as a conflict management tool; the elements of interest-based negotiation; assessing a negotiation; and tools for the negotiator.
Learning Objectives
This course will prepare you to be able to do the following:
  1. •Distinguish between a variety of conflict management styles and identify their own preferred styles of conflict management.
  2. •Identify when to use one conflict management style over another.
  3. •Explain a tested model for negotiating differences and conflicts which emphasizes discovering of interests – ours and theirs – and the joint pursuit of mutual gain rather than excessive competitiveness and self absorption.