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221.722.01
Quality Assurance Management Methods for Developing Countries

Location
East Baltimore
Term
1st Term
Department
International Health
Credit(s)
4
Academic Year
2013 - 2014
Instruction Method
TBD
Class Time(s)
M, W, 1:30 - 3:20pm
Auditors Allowed
Yes, with instructor consent
Available to Undergraduate
No
Grading Restriction
Letter Grade or Pass/Fail
Contact Name
Frequency Schedule
Every Year
Description
Presents the principles and practice of total quality management methods for health systems in developing countries. Emphasizes integrated district-level health systems management; fostering a genuine team approach in the face of an authoritarian tradition; central importance of community governance; interventions performed according to standards and in an equitable fashion; introducing a measurement-based approach to problem solving, emphasizing analysis of service delivery process and outcome; and developing operational research as an integral component of the management system.
Learning Objectives
Upon successfully completing this course, students will be able to:
  1. define what quality means from the standpoint of a variety of stakeholders
  2. identify the root cause of quality problems
  3. apply the problem solving cycle to quality shortfalls identified
  4. explain the relationship of costs to quality
  5. develop a monitoring approach to track the quality of health services