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Course Catalog

312.666.01 Creating Agreement and Managing Conflict in a Health Care Setting:Development of Core Skills

Health Policy and Management
4th term
1 credit
Academic Year:
2012 - 2013
East Baltimore
Fri 05/03/2013 - Fri 05/03/2013
Class Times:
  • Friday,  9:00am - 5:00pm
Auditors Allowed:
Grading Restriction:
Letter Grade or Pass/Fail
Mary Wisniewski
Course Instructors:

312.664 and 312.665


Provides students with an opportunity to increase their proficiency in negotiation and conflict management techniques. Consists of a series of cases that engage the participants in negotiation, mediation, or conciliation processes. Students receive feedback on their skills and techniques presented in 312.664 and 312.665.

Learning Objectives:

Upon successfully completing this course, students will be able to:

  1. Enhanced level of confidence in utilizing the frameworks and techniques of negotiation, conflict management and third party conciliation
  2. Experience in being both a receiver and a provider of coaching in which “real life” conflicts are assessed and problem solved by a group of peers
Methods of Assessment:

Student evaluation based on class participation and a written case study due two weeks after course completion.

Instructor Consent:

Consent required for all students

Consent Note:

consent required for all students

For consent, contact: